Terms of Service

1. Agreement to Terms

By accessing or using Looped™ ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

These Terms constitute a legally binding agreement between you and Looped™, governed by the laws of England and Wales.

2. Definitions

• "Service" refers to the Looped™ email marketing platform and all related features
• "User", "You", "Your" refers to the individual or entity accessing the Service
• "We", "Us", "Our" refers to Looped™
• "Content" refers to all data, text, images, and materials uploaded or created through the Service
• "Account" refers to your registered user account

3. Description of Service

Looped™ is an email marketing platform designed for the motor trade industry. The Service enables users to:

• Create and manage email marketing campaigns
• Store and manage contact information
• Automate email workflows and sequences
• Track email performance and engagement metrics
• Create and customise email templates

4. Account Registration

To use the Service, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised access or security breach

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Send spam, unsolicited, or illegal emails
• Violate any applicable laws or regulations (including UK GDPR, PECR, and CAN-SPAM Act)
• Infringe upon intellectual property rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorised access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use the Service to harass, abuse, or harm others
• Impersonate any person or entity
• Collect or harvest information about other users
• Use automated systems to access the Service without permission

6. Email Marketing Compliance

You are solely responsible for ensuring your email marketing activities comply with all applicable laws, including:

• UK GDPR and Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• CAN-SPAM Act (if sending to US recipients)
• Other applicable data protection and marketing laws

You must obtain proper consent from recipients before sending marketing emails and provide clear opt-out mechanisms. We reserve the right to suspend or terminate accounts that violate these requirements.

7. Payment Terms

7.1 Subscription Fees

Access to certain features of the Service requires payment of subscription fees. Fees are charged in advance on a monthly or annual basis, as selected by you.

7.2 Price Changes

We reserve the right to modify subscription fees. We will provide at least 30 days' notice of any price increases. Continued use of the Service after the effective date of the price change constitutes acceptance.

7.3 Refunds

Subscription fees are non-refundable except as required by UK consumer protection law. If you cancel your subscription, you will continue to have access until the end of your current billing period.

7.4 Automatic Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings.

8. Intellectual Property

8.1 Our Rights

The Service, including all software, designs, text, graphics, and other content, is owned by Looped™ and protected by UK and international copyright, trademark, and other intellectual property laws.

8.2 Your Content

You retain ownership of all content you upload or create through the Service. By using the Service, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, and process your content solely for the purpose of providing the Service.

9. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

• Scheduled maintenance
• Technical issues or failures
• Force majeure events
• Actions by third parties

We will use reasonable efforts to notify you of planned maintenance and minimise service disruptions.

10. Limitation of Liability

To the maximum extent permitted by UK law:

• The Service is provided "as is" and "as available" without warranties of any kind
• We do not guarantee that the Service will meet your requirements or be error-free
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold harmless Looped™, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your email marketing activities and compliance with applicable laws

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

12.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees
• Use the Service in a manner that harms our reputation or other users

12.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account and data after a reasonable retention period, subject to our legal obligations. You are responsible for exporting your data before termination.

13. Data Protection

Our collection and use of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you consent to our data practices as described in the Privacy Policy.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

14.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Alternative Dispute Resolution

Before initiating legal proceedings, parties agree to attempt to resolve disputes through good faith negotiation. If unresolved, disputes may be referred to mediation or arbitration as agreed by both parties.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent notice on the Service. Your continued use of the Service after such changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Looped™ regarding the Service and supersede all prior agreements and understandings.

18. Contact Information

If you have questions about these Terms, please contact us: